Saturday, May 26 2018 - 1:14 PM
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Life’s Little Drips

I am displeased–oh, phooey, I am ticked off. I left my aging dog for a grooming appointment at 10:30 this morning and six and one-half hours later he is still not ready to go home. I stood at the arrival desk this morning and waited almost 10 minutes for someone to take my dog while the employee answered the telephone instead. This is totally unacceptable business and I have spent the afternoon thinking of how I would word my complaint to the store manager. And should I really tip the groomer when all is said and done? Thankfully, I got out of my own hair appointment in 25 minutes. But that doesn’t make up for the stress on my old dog, let alone his need to relieve himself and to eat his supper.

True character is revealed in many ways. It isn’t the major life crises that brings forth what we are made of. So I must collect myself, take some deep breaths and remember what is really important. How many people on this earth can afford to have someone else wash their dog? What else could I have channeled my mental energy into today besides frustration?

I know that in the big picture of all that is wrong in the world, this is small potatoes. But it is the drip, drip, drip of poor customer relations and rude drivers and disgraceful neighborhood yards that eats at my patience. I know that employees are short staffed, underpaid, and tired of demanding customers. I know they have their own health problems, sick kids, and broken down cars. In my heart I want to treat others with God’s grace and love.

I still have to figure out how to let someone know they have lost my business and do it in a kind way.

Questions for personal journaling or group discussion:

1. What are some of your challenges for being assertive yet kind?

2. Have you ever had to fire someone, or be fired, and what did you learn from that experience?

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About Karen Spruill

Karen Spruill

writes from Orlando, Florida.

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